Shipping policy
We operate our own warehouse facility in Ohio and our team is focused and committed to getting your orders out to you as quickly as humanly possible.
We aim to pick, pack and prepare your order for shipment the same day we receive it within business hours. From there, your order will be picked up by either Fedex or USPS and make it's way to you. As soon as it is picked up by the carrier our system will email you the tracking information so you can follow the progress of your package.
Generally most of our orders reach their destination within 2-4 business days of being received.
We do not ship outside of the USA at this time.
100% Satisfaction Guarantee - Shop with Confidence!
We stand by our products are our sole purpose for existing is to make our customers happy. We are committed to offering high quality products, at low prices and delivering world class customer service.
Despite our best efforts, some things go wrong with an order, and we want our customers to know that we are here to help. We offer a 30 Day Return & Refund policy so that you can buy with confidence.
Incorrect, Missing or Faulty Products
- You received a product you did not order (wrong size, design, colour)
- You received a product which arrived damaged, broken or in some way unusable
- Your delivery was missing a product that you ordered
In the above scenarios you need to contact us within 30 days of receiving your parcel, describing the issue and providing the appropriate images when relevant. Our staff will then work with you in order to rectify the situation in one of 2 ways :
- Issue you a gift card equal to the value paid for the products in question
- Instruct the warehouse to re ship the products in question
Please note that we do not offer refunds or any other compensation in the above scenarios. We understand that in many cases these items are for gifts or have a time sensitive component attached to the order, however even in those unfortunate situations we can still not refund or offer any other compensation.
Returns & Refunds
In the event you receive a product and decide that you want to return it for a refund for any reason then we will happily facilitate that process for you. We want happy customers and understand that sometimes customers change their minds or for whatever reason would not like to keep a certain product. As it relates to apparel we also understand that sometimes customers order a size that may not end up being the right fit.
You must notify us within 30 days of receiving your product. Any requests made outside this 30 day window can not be processed by our staff and you will not be eligible for a refund or exchange. Once you notify us, our staff will work with you to process the request and if approved will give you the address to return the product to.
In addition to the 30 days window, to be eligible for a return & refund the following conditions much be satisfied:
- Product must be returned in it's original packaging
- Product must be unused, unopened and in it's original condition
- Product must be returned to the address given to you by our staff
- Return shipping is paid for and organised by the customer
Once received by our warehouse staff, we will inspect the product and provided all the conditions above are met then we will proceed to refund you. You will be refunded back to the method you used to pay us on the original order. You will be refunded for the total amount for paid for the product excluding any shipping costs. We do not offer refunds for any shipping charges noted on your order.
Depending on the method of payment, staff will also inform you roughly how long it will take the funds to hit your account. Generally allow 7 - 10 business days for funds to be returned to your credit card. Please note that once our staff process your refund, we have no visibility or control over the funds as they would have left our account. From that point it is up to your bank to credit you with the funds.
We do not offer any compensation for orders which arrive late due to shipping delays. Logistic networks are out of our control and sometimes despite our best efforts orders do arrive later than we would all expect.
